Home accessibility: checks before ordering
Published on 31 July 2026 · Verified on 18 September 2026 · The Mestravaux.lu team
Equipment can fit a staircase without being comfortable for the person to use. Assess the complete route: reaching it, getting on, operating it and leaving the landing. The technical survey and needs assessment must address the same project.
The essentials in 30 seconds
- Describe use and assess the solution with the person concerned.
- Check operating and parked space, not just the rail.
- Clarify funding, permissions, acceptance and maintenance before ordering.

Choosing from a photo rather than actual use
Describe the mobility aid, transfers needed and available assistance. Review these with the person and supporting professionals. Age, a general diagnosis or stair width alone cannot determine the right solution.
Measuring only the rail
For its models, Stannah distinguishes folded and unfolded dimensions, landing space and rail geometry. Check the proposed configuration and passage for other occupants. A manufacturer example is not a universal regulatory width.
Applying a rule without checking the building
The official portal distinguishes rules for public places, public routes and collective residential buildings. Identify the applicable framework before specifying slope, width or escape conditions. A generic online figure cannot design a ramp or alteration to a shared stair.
Ordering before clarifying funding
For a stairlift under long-term care insurance, AEC provides for assessment and quotation review before a decision. Its procedure allows uncommitted quotations; ordering subsequently goes through CNS according to the decision. Confirm your route before placing a personal order.
Your project deserves an accurate estimate — it's free.
Request a quoteConfusing maintenance, repairs and inspection
Request separate scopes for planned maintenance, breakdown assistance and inspections. In the cited AEC route, annual maintenance, annual inspections and repairs remain the lift owner’s responsibility. No contract is assumed to cover every breakdown.
Forgetting acceptance and environment
AEC provides for acceptance by an approved inspection body, organised by the contractor. Request demonstration, instructions, action in case of stoppage and support contact. For outdoor use, confirm the model’s intended use and exposure limits; a cover does not make every device suitable.
Frequently asked questions
Does a survey guarantee funding?
No. It replaces neither assessment nor the responsible body’s decision.
Can I order and claim AEC reimbursement later?
Do not assume retrospective cover. Contact AEC and follow its decision and ordering process before committing.
Is a maintenance contract always good value?
Compare services, parts, travel, exclusions and assistance times. No universal financial benefit is demonstrated.
Who confirms the remaining passage width?
The project professional should determine it from use, equipment and applicable building rules.
Take action
Your project deserves an accurate estimate — it's free.
Request a quote