Ordering fitted furniture: from brief to handover

List books, devices, clothes or heavy objects. Specify openings, socket access, care and potential future removal. Add photographs, indicative dimensions and intended budget. Ask whether visits, design, samples or plans cost extra and whether fees are credited on ordering; do not assume they are free.

Specify who checks dimensions and when. Include walls, floors, skirting, doors, equipment, fixings and delivery access. If other work precedes fitting, agree which dimensions need confirming afterwards. Distinguish your initial measurements from manufacturing dimensions.

Request dimensioned views, opening directions, usable depth, intended loads and hardware details. Identify carcass, fronts, edges and finish separately; solid wood, veneered board and painted board are not automatically interchangeable. Reference the sample and accepted variations. A 3D image does not replace missing dimensions.

Specify total price, taxes, scope, delivery, installation, payment stages and schedule. Guichet.lu explains information requirements for distance and off-premises contracts. Classification depends on the circumstances; email exchanges alone do not determine it. Do not replace written terms with a supposedly standard deposit percentage.

Ask for terms before signing. Guichet.lu lists goods made to consumer specifications or clearly personalised among exceptions to statutory withdrawal rights. Do not assume an automatic return for changing your mind; a contractual option may be provided.

Agree updates, contact person and confirmation of delays or substitutions. Check access, room protection, other trades and intended fixings. A short or long lead time alone does not establish quality; request the steps and constraints behind the proposed date.

Compare appearance, dimensions, openings, stability and functions with approved documents. Record reservations, photographs and expected action in writing; keep invoice and care instructions. Guichet.lu distinguishes statutory conformity protection from commercial warranties for goods sold by professionals to consumers. A defect is not a change of mind. Seek consumer-protection assistance over disputed payment or remedies.